I was watching the news last night when I heard the newscaster
exclaim, “We live in a country where laws have been established to
protect its citizens and it is our responsibility to abide by them.” He
then proclaimed, “The vast majority who reside here are law-abiding
individuals who accept the rationale behind obeying the laws that govern
How do you respond to your customer’s words and barriers? The answer is: Carefully, truthfully, and with authority.
If you want to gain new self-confidence, look for old information. Old is often new. My
morning read consisted of this passage from Napoleon Hill’s immortal
book, “Think and Grow Rich.” It was all about self-confidence.
I’m giving a 10-minute talk at Toastmasters in New York City. Subject? Humor — what it is, how to create it, and how to use it. I am challenged to help the club members find new ways and new ideas to make their audience laugh and engage.
Often referred to as pacesetters, companies that have chosen to embrace
and engage cloud, analytics, mobile, and social strategies are cleaning
the clock of their competitors who have chosen the path of cautious
resistance or even abstinence.
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